General terms and conditions with customer information
(The following General Terms and Conditions also contain legal information about your rights under the regulations on distance selling and electronic commerce.)
(1) For the business relationship between Rennratterls bunt Wollwunderwelt, owner: Renate Ehrmann, Mayrgasse 46, 2603 Felixdorf and the customer (hereinafter “customer”), the following general terms and conditions apply exclusively in the version valid at the time of the order.
(2) You can reach our customer service for questions, complaints and objections on weekdays by email at renateehrmann78@gmail.com
(3) A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity (§ 13 BGB).
(4) Differing conditions from the customer will not be recognized unless the seller expressly agrees to their validity.
- 2 Offers and service descriptions
(1) The presentation of the products on the home page does not constitute a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs or on the seller's websites do not have the character of an assurance or guarantee.
(2) All offers are valid “while stocks last”, unless otherwise stated for the products. Otherwise, errors remain.
- 3 Ordering process and conclusion of contract
(1) The presentation of goods on the homepage does not constitute a binding application for the conclusion of a purchase contract.
(2) After receipt of the purchase offer, you will receive an email confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your purchase offer. A contract is not concluded through confirmation of receipt.
(3) A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer or when we send the goods to you - without a prior express declaration of acceptance.
(4) If the seller allows advance payment, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 14 calendar days of sending the order confirmation despite the due date, even after a renewed request, the seller withdraws from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed without any further consequences for the buyer and seller. The item is therefore reserved for advance payments for a maximum of 14 calendar days.
- 4 Prices and shipping costs
(1) The prices stated on the provider's homepage include VAT (20%).
(2) In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.
(3) For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for transferring money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may arise in relation to the money transfer even if the delivery does not take place to a country outside the European Union but the customer makes the payment from a country outside the European Union.
- 5 Delivery, product availability
(1) If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
(2) If not all ordered products are in stock, the seller is entitled to make partial deliveries at his own expense, provided this is reasonable for the customer.
(3) If delivery of the goods fails due to the buyer's fault despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.
(4) If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest delivery of a comparable product. If no comparable product is available or the customer does not request delivery of a comparable product, the seller will immediately reimburse the customer for any consideration already provided.
(5) Customers will be informed about delivery times and delivery restrictions (e.g. limitation of deliveries to certain countries) on a separate information page or within the respective product description.
(1) If goods are delivered with obvious transport damage, please complain about such errors immediately to the delivery person and please contact us as quickly as possible.
(2) Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.
(1) Payment is made in advance (bank transfer).
(2) a) If you select the payment method in advance, we will provide you with our bank details in the order confirmation. The invoice amount must be transferred to our account within 10 days of receiving the order confirmation - otherwise the order will be canceled.
(2) b) PayPal or similar payment services: the forwarding takes place automatically when you place the order. If your payment has been successfully completed, you will receive relevant information to the email address you provided.
(3) If you fall behind with a payment, you are obliged to pay statutory default interest of 5 percentage points above the base interest rate. For each reminder letter that is sent to you after the default occurs, you will be charged a reminder fee of EUR 5.00, unless lower or higher damage can be proven in the individual case.
(4) Retention of title
The delivered goods remain the property of the seller until full payment has been made.
In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you make the purchase for purposes that cannot primarily be attributed to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions.
(1) The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. certain color combinations or number the threads that are not available on the homepage), when delivering sealed goods that are not suitable for return for reasons of health protection or hygiene, when their seal has been removed after delivery or when delivering audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
(2) Please avoid damage and contamination. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging in order to avoid claims for damages due to defective packaging.
(3) Before returning, please write to [office@lion-bobbel.at] to announce the return. In this way, you enable us to assign the products as quickly as possible.
(4) Please note that the modalities mentioned in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.
- 9 Warranty for material defects and guarantee
(1) The warranty is determined by legal regulations.
(2) A guarantee only exists for the goods delivered by the seller if this has been expressly provided. Customers will be informed about the warranty conditions before initiating the ordering process.
(1) The following exclusions and limitations of liability apply to the seller's liability for damages, without prejudice to the other legal requirements for claims.
(2) The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.
(3) Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which jeopardizes the achievement of the purpose of the contract, or for the violation of obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences.
(4) The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that are fraudulently concealed. Liability under the Product Liability Act remains unaffected.
(5) To the extent that the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
(1) The seller processes the customer's personal data for a specific purpose and in accordance with the legal provisions.
(2) The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the seller to fulfill and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment processes.
(3) The customer has the right, upon request, to receive information free of charge about the personal data stored about him by the seller. In addition, he has the right to correct incorrect data, block and delete his personal data, unless there is a statutory retention requirement to the contrary.
(4) Further information about the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the data protection declaration.
- 12 Place of jurisdiction, applicable law, contract language
(1) The place of jurisdiction and place of performance is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.
(2) The contract language is German.
(3) European Commission platform for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.
